INSPUR TECH Retail Terms and Conditions
Definition and Interpretation
“Company,” “We,” “Us,” or “Our” refers to INSPUR TECH.
“Customer,” “You,” or “Your” refers to the individual, firm, or corporation purchasing Goods from the Company.
“Goods” or “Products” means the products, including computer hardware, software, and peripherals, described in the sales order or invoice.
“Agreement” means these Terms and Conditions of sale.
“Price” means the price for the Goods as specified in the invoice.
Agreement and Consent to Terms and Conditions
By placing an order, making a purchase, or accepting delivery of Goods from INSPUR TECH, the Customer agrees to be bound by and accepts these Terms and Conditions. This Agreement constitutes the entire agreement between the Company and the Customer and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings.
Amendments and Updates of Terms and Conditions
The Company reserves the right to amend or update these Terms and Conditions at any time without prior notice. The most current version will be posted on the Company’s official website and will be effective for all transactions following the date of the update. It is the Customer’s responsibility to review these terms prior to making a purchase.
Pricing and Payment
All Prices are quoted in Malaysian Ringgit () unless otherwise specified. Full payment is required upon confirmation of the order or before the dispatch of Goods. We accept payment via cash, online bank transfer, credit/debit card, and other methods as indicated at the point of sale. The Company is not obligated to deliver any Goods until full payment has been received and cleared.
Local Tax Laws
All prices are subject to applicable taxes as required by Malaysian law, including but not limited to the Sales & Service Tax (SST). The amount of tax will be clearly indicated as a separate item on the invoice. The Customer is responsible for all applicable taxes associated with the purchase.
Inspection of Goods and Products
The Customer is responsible for inspecting all Goods upon collection or immediately upon delivery. Any discrepancy in quantity, physical damage, or incorrect specification must be reported to the Company within 24 hours of receipt. Failure to do so will constitute conclusive acceptance of the Goods in the condition delivered.
Title and Ownership
Title and ownership of the Goods shall not pass to the Customer until the Company has received full payment of the Price. The risk of loss or damage to the Goods passes to the Customer upon collection or delivery. Until title passes, the Customer shall hold the Goods as the Company’s fiduciary agent and bailee.
Cancellation, Refunds and Returns
Cancellation: Orders for in-stock items cannot be canceled once payment has been made. For special or back-to-back orders, cancellations are not permitted once the order has been placed with our supplier.
Returns & Refunds: Goods sold are not refundable or returnable unless they are found to be defective and qualify under our Warranty or One-to-One Exchange Policy. Any approved refund will be processed via the original payment method and may be subject to a restocking fee.
Warranties
All new Goods are sold with the manufacturer’s warranty. The Company does not provide any separate warranty but will facilitate the warranty claim process between the Customer and the manufacturer or its authorized service center. Warranty does not cover damage caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the Customer.
One-to-One Exchange Policy
A one-to-one exchange for a defective Product is available only within seven (7) days of the date of purchase, subject to the following conditions:
The Product is confirmed to have a manufacturing defect by our technical team.
The Product is returned in its original, like-new condition with all original packaging, manuals, accessories, and the original receipt.
The policy does not apply to software, consumable items, or damage caused by the Customer.
The exchange is subject to stock availability.
Data Privacy and Protection
The Company is committed to protecting Your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We collect, use, and store your personal data for the purposes of fulfilling your order, providing customer service, and for marketing communications to which you have consented. For more details, please refer to our full Privacy Policy available on our website.
Limitation of Liability
The Company’s total liability under this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total Price paid by the Customer for the Goods. The Company shall not be liable for any indirect, special, consequential, or incidental damages, including but not limited to loss of profits, data, or business interruption.
Customer Default
If the Customer fails to make any payment when due or otherwise breaches this Agreement, the Company may, at its option and without prejudice to its other rights, suspend further deliveries, cancel the order, or charge interest on the overdue amount at a rate of per month until the payment is made in full.
Anti-Bribery and Anti-Corruption
The Company conducts its business in strict compliance with all applicable anti-bribery and anti-corruption laws. We have a zero-tolerance policy for bribery and corruption. No party is permitted to offer, promise, or give anything of value to improperly influence a business decision related to this Agreement.
Force Majeure
The Company shall not be liable for any failure or delay in performance of its obligations under this Agreement arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God, fires, floods, wars, acts of terrorism, governmental actions, riots, embargoes, or supply chain disruptions (“Force Majeure”).
Governing Law and Jurisdiction
This Agreement and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of Malaysia. The parties irrevocably agree that the courts of Johor Bahru, Malaysia shall have exclusive jurisdiction to settle any dispute or claim.
Staff Actions
No employee, agent, or representative of the Company has the authority to vary, amend, or waive any of these Terms and Conditions. The Company is not bound by any statements, representations, or promises made by any staff member unless they are confirmed in writing by an authorized manager of the Company.
Duty of Disclosure
The Customer has a duty to provide accurate and complete information required for the transaction, including but not limited to name, contact details, and delivery address. The Company is not responsible for any issues arising from incorrect information provided by the Customer.
Waiver and Severability
Waiver: The failure of the Company to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.
Miscellaneous
This Agreement represents the final and entire agreement between the Customer and the Company. Any notices required to be given under this Agreement shall be in writing and sent to the Company’s registered address or the Customer’s provided email/physical address.
INSPURTECH Back-To-Back Orders Terms
Definitions
“Back-To-Back Order” or “B2B Order” refers to an order for Goods that are not held in the Company’s regular inventory and are ordered specifically from a manufacturer or supplier to fulfill a Customer’s request.
“Supplier” refers to the third-party manufacturer, distributor, or vendor from whom the Company procures the Goods for the B2B Order.
“Lead Time” is the estimated time provided by the Supplier for the delivery of the Goods to the Company.
Payment Schedule
A non-refundable deposit of at least 50% of the total Price is required to confirm a B2B Order. The remaining balance is due and payable upon notification that the Goods have arrived at the Company’s premises and are ready for collection or delivery. The Company will not place the order with the Supplier until the initial deposit is received.
Delivery and Collection
The Lead Time provided is an estimate and is subject to change based on the Supplier’s production and shipping schedules. The Company is not liable for any delays caused by the Supplier or other factors beyond its control. The Customer will be notified promptly of any significant delays. All other standard delivery terms apply.
Inspection and Acceptance
Upon arrival of the B2B Order, the Customer will be notified to inspect and accept the Goods. The inspection must be completed within 48 hours of notification. Failure to inspect within this period will be deemed as acceptance of the Goods. Standard warranty terms apply from the date of collection/delivery.
Miscellaneous
Non-Cancellable and Non-Refundable: All B2B Orders are strictly non-cancellable once placed with the Supplier. The deposit paid is non-refundable under any circumstances, except in the event that the Company is unable to procure the Goods from the Supplier.
Supplier’s Terms: The B2B Order may be subject to additional terms and conditions imposed by the Supplier, which will be communicated to the Customer if applicable
